This commentary was written by Spencer Kieboom, founder and CEO of Pollen Returns. The views expressed here are solely those of the author and do not necessarily represent the views of Modern Shipper or its affiliates.
Returns are a spotlight staple during the holiday season. There is even a designated national day for returns called “National Returns Day” on Jan. 2. An item doesn’t fit, someone already owns one or would rather have something else, and the list goes on with many reasons for...