reverse logistics

DoorDash launches Package Pickup for returns

In 2021, U.S. consumers spent $4.58 trillion — yes, trillion — on retail. But at the same time, retailers took back more than $761 billion worth of merchandise, or an average of 16.6% of all American sales.

The return rate tends to tick even higher following the winter holiday season. Customers returned about $158 billion worth of goods purchased between Nov. 1 and Dec. 24, 2021 — an average of nearly 18% of all sales during that period.

It’s that time of year again. And in anticipation of the...

https://www.freightwaves.com/news/doordash-launches-package-pickup-for-returns

Viewpoint: The important role return policies play in customer retention

This commentary was written by Spencer Kieboom, founder and CEO of Pollen Returns. The views expressed here are solely those of the author and do not necessarily represent the views of Modern Shipper or its affiliates.

Returns are a spotlight staple during the holiday season. There is even a designated national day for returns called “National Returns Day” on Jan. 2. An item doesn’t fit, someone already owns one or would rather have something else, and the list goes on with many reasons for...

https://www.freightwaves.com/news/viewpoint-the-important-role-return-policies-play-in-customer-retention

Returns could be pot of gold at end of 3PL rainbow

For third-party logistics providers to capture a share of a multitrillion-dollar global market for reverse logistics services, all they have to do is effectively synchronize product cost-recovery efforts, heightened demands of customers and their customers’ customers, and a sharp focus on sustainable operations.

Of course, it’s nowhere near that simple nor familiar. Unlike the straightforward and mature business of forward logistics in which 3PLs are well entrenched, reverse logistics is in its...

https://www.freightwaves.com/news/returns-could-be-pot-of-gold-at-end-of-3pl-rainbow

Consumers push back on retailers’ online return fees

Aaron Schwartz, president of Loop Returns, has said that between 60% and 70% of online shoppers will review a return policy before shopping with that brand for the first time. Technology company CleverTap said that 76% of first-time shoppers said they are likely to shop with a retailer again if the return experience was “easy” or “very easy.”

The National Retail Federation conducted a survey before the 2021 holiday season. The Consumer Returns in the Retail Industry 2021 survey found that $761...

https://www.freightwaves.com/news/consumers-push-back-on-retailers-online-return-fees

FloorFound builds out reverse logistics recommerce network

FloorFound has launched what it said is the largest recommerce network in North America for oversized items. The network, which includes facilities, fulfillment and transportation, provides retailers of oversized items a “plug-and-play infrastructure” with little to no upfront investment, the company said.

FloorFound said the network enables retailers to turn oversize returns into new revenue while eliminating inventory risks or sales cannibalization.

“Reverse logistics for oversized items has...

https://www.freightwaves.com/news/floorfound-builds-out-reverse-logistics-recommerce-network

Returns made easy: Narvar teams with Fillogic for new retail option

back to stock returns sign on cart

Narvar is tapping into the Fillogic network to provide another option for retailers to handle e-commerce returns.

Through the partnership, Fillogic will pick up merchandise returned to Narvar drop-off locations for sortation and aggregation. According to the companies, this will speed the process of getting those items back into retailers’ inventory by as much as 70%.

“Narvar and Fillogic share a common goal — helping retailers and brands streamline the returns process and build stronger lifelong...

https://www.freightwaves.com/news/narvar-fillogic-create-ecommerce-returns-platform

Inflation is not changing e-commerce return policies

Woman returning item to sales clerk

As rising fuel prices and continued supply chain disruptions have pressured retailers and e-commerce brands, many are looking for ways to offset costs. With returns from online sales jumping to 20.8% in 2021, according to data from the National Retail Federation, more retailers are looking to reverse logistics for that solution.

NRF’s recent report, Consumer Returns in the Retail Industry 2021, said that $761 billion in merchandise was returned in 2021 overall. For every $1 billion in sales,...

https://www.freightwaves.com/news/inflation-is-not-changing-e-commerce-return-policies

5 innovative companies transforming the reverse logistics space

package return

NEW YORK — When it comes to retail returns, three out of five consumers are willing to bend the rules to their favor, according to a recent study from post-purchase platform Narvar. The reason? Returns are a hassle.

“Giving the choice and convenience to consumers on returns is equally important to what we see on the outbound side,” Amit Sharma, Narvar’s founder and CEO, argued to Modern Shipper.

According to Narvar’s research, one-quarter of customers purposely abuse retailers’ return policies,...

https://www.freightwaves.com/news/5-innovative-companies-transforming-the-reverse-logistics-space

Closing the loop: Loop offers e-commerce returns at Happy Returns locations

Woman scans QR code at sales counter

With more than 1,200 brands within its portfolio, and many of those on the Shopify platform, post-purchase firm Loop Returns has been turning returns into exchanges since its 2017 founding. On Wednesday, the company announced it was making the process of returns even easier, partnering with Happy Returns by PayPal to streamline the e-commerce returns process.

Loop customers can now bring their returns to any of more than 5,000 Happy Returns locations, allowing the Happy Returns team to...

https://www.freightwaves.com/news/closing-the-loop-loop-offers-e-commerce-returns-at-happy-returns-locations

E-commerce returns: Give the customers what they want

With 60% of consumers willing to break up with a brand over a bad customer experience, the ability of brands to manage the e-commerce customer’s journey has never been more important.

Shippo, an e-commerce technology company that brings together technology, fulfillment and carrier partners, surveyed 1,000 e-commerce customers to find out what is most important to them when it comes to returns. Retail returns from U.S. online sales jumped to 20.8% in 2021, according to data from the National...

https://www.freightwaves.com/news/e-commerce-returns-give-the-customers-what-they-want

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