Retailers focus on shopper convenience
What struck me from the Walmart and Target investor presentations in the past week was the focus on frictionless shopping trips. Target is expanding its capability to process drive-through returns (available by the end of the summer) and combine those drive-through trips with other transactions. The idea is that the customers can, for instance, both return an item and pick up milk from a pickup window at the same time while their children sleep in the back...
https://www.freightwaves.com/news/the-stockout-retailers-aim-for-convenience-over-cattle-call