With service reps for e-commerce and supply chain-related firms having to reply to hundreds or thousands of messages daily, using AI can help streamline customer experience workflows, said Kodif co-founder Mike Zayonc.
Kodif offers two core products that leverage generative AI: the AI agent assistant and the customer-facing self-service platform.
“[Kodif] is a Chrome plug-in. It sits on top of any different platform, and you can choose how you want to adjust the platform,” Zayonc said during the...