Retail is in the midst of a metamorphosis.
The role of the physical store is changing as consumers explore options other than in-store shopping –– according to the National Retail Federation, more than half of retailers currently offer or plan to offer a ship-from-store option, and another two-thirds currently offer or plan to offer buy online, pick up in store (BOPIS). And then there’s e-commerce, which now accounts for about 15% of all retail sales.
Increasingly, companies are spending less...
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