Cleo

Integration will cure the bottleneck for AI in logistics

As generative AI rapidly transforms from a novelty into a necessary tool, it presents extraordinary opportunities for growth and improvement in logistics – but only if freight companies can feed their AI language models with relevant data, says Frank Kenney of Cleo.

In order for AI to be useful to the supply chain, it has to use data that’s specific to the goals the organization wants to achieve. The model used by an LTL firm based in Baton Rouge will differ from the model used by a freight...

https://www.freightwaves.com/news/integration-will-cure-the-bottleneck-for-ai-in-logistics

Automate operations but keep customer service personal

With advancements in AI and automation, many 3PLs, brokerages and other freight companies are tempted to automate everything possible. 

Customer experience, not automation, sets any freight company apart from its competitors, says Frank Kenney, director of industry solutions at Cleo.

“Many freight companies make the assumption that digitizing and automating everything they can is ideal, but shippers make decisions on customer experience, not just price and automation,” Kenney said. 

When there is...

https://www.freightwaves.com/news/automate-operations-but-keep-customer-service-personal

Visibility is the currency of customer experience

Whether you’re in the brokerage or 3PL space, over-the-road trucking, assets, or anything in between, customer experience is what sets a freight company apart from its competitors.

The largest factor of a good customer experience, according to Frank Kenney, director of industry solutions at Cleo, is visibility. 

“As we move out of a freight recession, the name of the game is a combination of providing excellent service with best-in-class visibility,” said Kenney.

While mishaps and mistakes can...

https://www.freightwaves.com/news/visibility-is-the-currency-of-customer-experience

Borderlands Mexico: Widening technology gap a threat to US-Mexico trade, experts say

A technology gap between many carriers and supply chain providers working in U.S.-Mexico cross-border trade and logistics is widening, say officials with Nuevo Laredo, Mexico-based Panacea Strategy.

Panacea, which also has offices in Laredo, Texas, and Mexico City, is a technology company focused on digital innovation and incubation for the logistics industry.

“Unfortunately, I’ve seen that the gap between the technology that is available and what people are doing with technology, the gap is not...

https://www.freightwaves.com/news/borderlands-mexico-widening-technology-gap-a-threat-to-us-mexico-trade-experts-say

Red Sea crisis spurs surge in TEU capacity: Newbuildings fully absorbed

The total container ship capacity deployed on trades affected by the Red Sea crisis has increased by 1.26 million TEUs since October 2023, driven mainly by vessel diversions to the Cape of Good Hope, according to the latest Linerlytica report.

The Far East-Mediterranean recorded the largest jump of 610,000 TEUs, accounting for half of the increased capacity over the period, followed by the Far East-North Europe route at 260,000 TEUs.

“The increased demand for tonnage has fully absorbed all of the...

https://container-news.com/red-sea-crisis-spurs-surge-in-teu-capacity-newbuildings-fully-absorbed/

Operating in anticipation of the next disruption is the new normal for shipping companies: Frank Kenney, director at Cleo.

Frank Kenney, director of Industry Solutions at Cleo, a supply chain connectivity and integration solution provider, spoke to Container News about the significant impact of geopolitical events in the Red Sea on global trade.

The disruptions are reshaping the logistics landscape. Kenney explained the need for companies to embrace agility and resilience, as the new normal involves anticipating and adapting to supply chain disruptions.

Considering the historical significance of the Red Sea as a...

https://container-news.com/operating-in-anticipation-of-the-next-disruption-is-the-new-normal-for-shipping-companies-frank-kenney-director-at-cleo/

‘Deep deficit in supply chain automation’ harming companies

Despite heightened attention and interest in automation, there remains a “deep deficit” when it comes to the supply chain, and many managers lack software experience, making technology adoption difficult.

That is one of the findings from an analysis of 182 open U.S.-based supply chain job postings on Indeed.com by cloud-based integration platform Cleo.

“These findings clearly point to a deep deficit in supply chain automation at a time when companies can least afford it. Software technology,...

https://www.freightwaves.com/news/deep-deficit-in-supply-chain-automation-harming-companies

Building market elasticity through tech infrastructure

The freight market is a lot like a pendulum, as FreightWaves CEO Craig Fuller described it last month. Just wait, and the market will eventually swing — be it for better or worse. 

Loose market conditions over recent months have tested carriers’ resolve as greater capacity has given shippers more pricing power. During these conditions, contracts are especially important for carriers to ensure consistent freight and cash flow.

“The best, most agile companies can negotiate lucrative contracts with...

https://www.freightwaves.com/news/building-market-elasticity-through-tech-infrastructure

Cleo announces proactive approach to avoiding SLA violations

The supply chain disruption of 2021 has empowered businesses of all types to more closely enforce service level agreements (SLAs). With capacity tight, manufacturing time limited and warehouse space constrained, any violations of SLAs can be used to get out of current SLAs.

Businesses that rely on SLAs, though, are often unprepared when a violation occurs, unable to gain insight into customer expectations or potential issues until it is too late. Cleo, an ecosystem integration software company...

https://www.freightwaves.com/news/cleo-announces-proactive-approach-to-avoiding-sla-violations

+ More