Cleo Integration Cloud

Integration will cure the bottleneck for AI in logistics

As generative AI rapidly transforms from a novelty into a necessary tool, it presents extraordinary opportunities for growth and improvement in logistics – but only if freight companies can feed their AI language models with relevant data, says Frank Kenney of Cleo.

In order for AI to be useful to the supply chain, it has to use data that’s specific to the goals the organization wants to achieve. The model used by an LTL firm based in Baton Rouge will differ from the model used by a freight...

https://www.freightwaves.com/news/integration-will-cure-the-bottleneck-for-ai-in-logistics

Visibility is the currency of customer experience

Whether you’re in the brokerage or 3PL space, over-the-road trucking, assets, or anything in between, customer experience is what sets a freight company apart from its competitors.

The largest factor of a good customer experience, according to Frank Kenney, director of industry solutions at Cleo, is visibility. 

“As we move out of a freight recession, the name of the game is a combination of providing excellent service with best-in-class visibility,” said Kenney.

While mishaps and mistakes can...

https://www.freightwaves.com/news/visibility-is-the-currency-of-customer-experience

Building market elasticity through tech infrastructure

The freight market is a lot like a pendulum, as FreightWaves CEO Craig Fuller described it last month. Just wait, and the market will eventually swing — be it for better or worse. 

Loose market conditions over recent months have tested carriers’ resolve as greater capacity has given shippers more pricing power. During these conditions, contracts are especially important for carriers to ensure consistent freight and cash flow.

“The best, most agile companies can negotiate lucrative contracts with...

https://www.freightwaves.com/news/building-market-elasticity-through-tech-infrastructure

Cleo announces proactive approach to avoiding SLA violations

The supply chain disruption of 2021 has empowered businesses of all types to more closely enforce service level agreements (SLAs). With capacity tight, manufacturing time limited and warehouse space constrained, any violations of SLAs can be used to get out of current SLAs.

Businesses that rely on SLAs, though, are often unprepared when a violation occurs, unable to gain insight into customer expectations or potential issues until it is too late. Cleo, an ecosystem integration software company...

https://www.freightwaves.com/news/cleo-announces-proactive-approach-to-avoiding-sla-violations

E-commerce boom raises the bar on supply chain speed for shipper Sauder

At Sauder Woodworking in Ohio, EDI accounts for the lion’s share of its electronic interaction with customers and suppliers, but the producer of ready-to-assemble furniture products is shifting more and more traffic to the cloud.
In the main, the company sold its products through bricks-and-mortar stores like Walmart, Target, Ikea and Office Depot, but during the pandemic, online sales exploded.
Demand was driven by massive demand for office furniture as people had …

The post E-commerce boom...

https://theloadstar.com/e-commerce-boom-raises-the-bar-on-supply-chain-speed-for-shipper-sauder/