returns

Amazon adding BigCommerce to Buy with Prime, scrapping invite-only model

Launched in April, Amazon’s Buy with Prime service — which grants merchants the ability to offer customers perks like free and two-day shipping through Amazon’s fulfillment network — had the looks of a game changer for e-commerce.

Now it appears the new offering is ready to change the game.

Amazon (NASDAQ: AMZN) on Tuesday announced that by Jan. 31, Buy with Prime will no longer be invite only. That means more e-commerce merchants, including those that do not sell on the company’s website, will...

https://www.freightwaves.com/news/amazon-adding-bigcommerce-to-buy-with-prime-scrapping-invite-only-model

DoorDash launches Package Pickup for returns

In 2021, U.S. consumers spent $4.58 trillion — yes, trillion — on retail. But at the same time, retailers took back more than $761 billion worth of merchandise, or an average of 16.6% of all American sales.

The return rate tends to tick even higher following the winter holiday season. Customers returned about $158 billion worth of goods purchased between Nov. 1 and Dec. 24, 2021 — an average of nearly 18% of all sales during that period.

It’s that time of year again. And in anticipation of the...

https://www.freightwaves.com/news/doordash-launches-package-pickup-for-returns

Returns made easy: Narvar teams with Fillogic for new retail option

back to stock returns sign on cart

Narvar is tapping into the Fillogic network to provide another option for retailers to handle e-commerce returns.

Through the partnership, Fillogic will pick up merchandise returned to Narvar drop-off locations for sortation and aggregation. According to the companies, this will speed the process of getting those items back into retailers’ inventory by as much as 70%.

“Narvar and Fillogic share a common goal — helping retailers and brands streamline the returns process and build stronger lifelong...

https://www.freightwaves.com/news/narvar-fillogic-create-ecommerce-returns-platform

5 innovative companies transforming the reverse logistics space

package return

NEW YORK — When it comes to retail returns, three out of five consumers are willing to bend the rules to their favor, according to a recent study from post-purchase platform Narvar. The reason? Returns are a hassle.

“Giving the choice and convenience to consumers on returns is equally important to what we see on the outbound side,” Amit Sharma, Narvar’s founder and CEO, argued to Modern Shipper.

According to Narvar’s research, one-quarter of customers purposely abuse retailers’ return policies,...

https://www.freightwaves.com/news/5-innovative-companies-transforming-the-reverse-logistics-space

Tern throws hat in reverse logistics ring

Tern, a Bay Area-based company founded last year, entered the reverse logistics space with the launch of its home pickup service

Last-mile delivery is a two-way street. Often, what people refer to as the final mile of the supply chain is also the first mile of the reverse supply chain, the part of a company’s logistics network that handles things like product returns.

As more and more customers are sending e-commerce orders back to retailers, the returns space has heated up, with companies like Optoro, Happy Returns and myriad others carving out niches. But there’s a new face in town.

Tern, a technology company based in...

https://www.freightwaves.com/news/tern-throws-hat-in-reverse-logistics-ring

DoorDash looks to add parcel returns option

DoorDash is exploring the possibility of adding an option for package returns on the platform

The line between gig economy apps like Uber and carriers like UPS or FedEx is blurring. As food delivery and rideshare companies like Uber and Lyft continue to expand their delivery offerings with options like same-day local delivery and express grocery delivery, their capabilities increasingly overlap with those of a nationwide delivery provider like the Postal Service.

Next up for food delivery apps: returns. DoorDash (NYSE: DASH) is testing a new feature that would allow users to return...

https://www.freightwaves.com/news/doordash-looks-to-add-parcel-returns-option

Returns are causing a holiday hangover for retailers

Breaking down holiday returns data reveals a potential headache for retailers

On Monday, millions of Americans celebrated Valentine’s Day, but retailers were still celebrating Christmas. 

While the winter holiday season ended over a month ago for consumers, retailers are still in the thick of it, contending with a mountain of product returns the likes of which they’ve never seen. According to a ​​report from the National Retail Federation, U.S. consumers will return about $158 billion worth of goods purchased between Nov. 1 and Dec. 24. That’s more than a 56% increase...

https://www.freightwaves.com/news/returns-are-causing-a-holiday-hangover-for-retailers

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