service level agreement

Cleo announces proactive approach to avoiding SLA violations

The supply chain disruption of 2021 has empowered businesses of all types to more closely enforce service level agreements (SLAs). With capacity tight, manufacturing time limited and warehouse space constrained, any violations of SLAs can be used to get out of current SLAs.

Businesses that rely on SLAs, though, are often unprepared when a violation occurs, unable to gain insight into customer expectations or potential issues until it is too late. Cleo, an ecosystem integration software company...

https://www.freightwaves.com/news/cleo-announces-proactive-approach-to-avoiding-sla-violations

Service-level agreements maximize efficiency, preserve relationships

Despite its growing infatuation with technology, logistics continues to be a relationship-based industry at its core. As with all professional relationships are changeable and sometimes strained. Relationships between logistics providers and customers are especially susceptible to disruption during times of great market volatility. Having an iron-clad service-level agreement (SLA) in place from the beginning can ensure a smoother ride for both parties when market conditions change.

A successful...

https://www.freightwaves.com/news/service-level-agreements-maximize-efficiency-preserve-relationships