Businesses have moved on from “let’s just get through 2020” and must now focus on delivering value through their last-mile delivery operations in a new world, said Chris Kina, analyst with consultancy Gartner.
“This is an undeniably transformational shift in retail commerce and the last-mile evolution is the poster child for that movement,” he wrote in a recent blog entry. “Last-mile practitioners need to accept and act on that transformational reality.”
Kina noted the increase in parcel volumes...
https://www.freightwaves.com/news/last-mile-is-the-poster-child-for-retails-shift