With e-commerce having grown more than 32% year-over-year in 2020, retailers are facing growing problems with on-time delivery and the return process. An estimated 30% of all products ordered online are returned, and 92% of consumers in a YouGov survey said they would buy again from an online retailer if the returns process was easy.
The returns experience is an extension of the delivery experience, and both impact the overall consumer experience. More brands are looking for end-to-end solutions...