Third-party logistics (3PL) providers and last-mile delivery companies are unlikely bedfellows. Many 3PLs don’t understand what last-mile carriers do and who they are.
Out of necessity, however, the status quo seems likely to change. Last-mile delivery demand continues to explode in the wake of the COVID-19 pandemic. Amazon.com Inc. (NASDAQ:AMZN) is elevating customer expectations and continually raising the retailer performance bar. The response to these secular and intertwined trends will...