Free stuff: Returnless refunds can define the customer journey

This holiday season is expected to be even better than the blockbuster 2020 season, with new research from Deloitte predicting holiday retail sales will increase between 7% and 9% over 2020. E-commerce is expected to grow between 11% and 15% this year, reaching at least $210 billion and as much as $218 billion. Total retail sales are forecast to be $1.28 trillion to $1.3 trillion.

“We anticipate strong consumer spending for the upcoming holiday season. As vaccination rates rise and consumers are...

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