A 2021 white paper from DHL Express found that by 2025, 80% of all B2B interactions between suppliers and buyers will take place in digital channels. The company cited the introduction of tech-savvy millennials into the workforce and the rapid acceleration of digital trends because of the COVID-19 pandemic that forced large segments of the global workforce to shift to remote work.
That is opening doors for rapid expansion of B2B commerce, which remains just a fraction of the B2C segment at this...
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