Everyone in the industry has taken a hit in various ways in the past two years. After COVID-19 was declared a pandemic, many workplaces began having their employees work remotely, creating a whole new environment and set of processes for teams that were used to close, consistent, in-person collaboration.
“Once agents [in the logistics industry] had to begin working remotely, they lost that team support that they had before so they had to learn to navigate on their own, and that was something...
https://www.freightwaves.com/news/instilling-a-team-mindset-for-a-remote-work-environment