FedEx Corp. said Thursday that it named Brie Carere, currently its chief marketing and communications officer, to be the company’s first chief customer officer.
Carere, 42, will have a wide berth at FedEx (NYSE: FDX). She will oversee a centralized operation that encompasses strategy, sales, product development, digital experience, marketing, communications, customer experience, revenue management and FedEx Office retail teams.
The new alignment is designed to support what FedEx called a...
https://www.freightwaves.com/news/fedex-taps-carere-to-manage-end-to-end-customer-experience