Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience builds customer trust and contributes to retention.
About 36% of respondents were unsure whether their organization’s customer service operation drove ROI in 2022, and 19% did not. That’s 55% of respondents for whom customer service still needs to provide clear ROI.
Learn more in “Customer Service Trends in the Supply...
https://www.freightwaves.com/news/white-paper-customer-service-trends-in-the-supply-chain