Online retailers can make it easier for customers to return unwanted merchandise through a new program from FedEx that doesn’t require a label or box.
The service represents the latest response to shoppers’ expectations for flexible, convenient returns options as e-commerce continues to grow, and to UPS, which introduced a frictionless returns capability a year ago with the acquisition of Happy Returns.
The latest survey data shows return policies significantly influence shopping decisions. UPS (N...
https://www.freightwaves.com/news/fedex-introduces-no-box-no-label-returns