While Wayfair (NYSE: W) and Amazon (NASDAQ: AMZN) dominate the online furniture market — with a collective 63% of market share at the end of 2019, according to data analytics firm 1010data — home delivery and setup remain the domain of specialized “white-glove” services.
As more Americans buy larger items such as furniture and appliances online, more are also looking for a seamless experience. The Home Depot (NYSE: HD), Lowe’s (NYSE: LOW), Best Buy (NYSE: BBY) and even Wayfair provide these...
The pandemic-fueled e-commerce delivery boom ensnared small and large retailers alike. For many of the bigger retailers, though, the ability to scale delivery operations quickly helped them respond in near real time. For those retailers that worked with third-party delivery companies, that scale came even faster.
“It was pretty easy to scale because new drivers got activated and our older drivers were engaged,” explained Marc Gorlin, founder and CEO of Roadie. “[It’s] the ability to flex in the...
https://s29755.pcdn.co/news/on-demand-delivery-what-amazon-started-covid-finished
With e-commerce having grown more than 32% year-over-year in 2020, retailers are facing growing problems with on-time delivery and the return process. An estimated 30% of all products ordered online are returned, and 92% of consumers in a YouGov survey said they would buy again from an online retailer if the returns process was easy.
The returns experience is an extension of the delivery experience, and both impact the overall consumer experience. More brands are looking for end-to-end solutions...
Walmart Inc. (NYSE: WMT) is converting one of its Dallas stores into a Market Fulfillment Center for online pickup orders as the retail giant seeks faster ways to serve customers.
It will be Walmart’s first Market Fulfillment Center in Texas and only the third in the U.S., Walmart spokesman Charles Crowson told FreightWaves.
The aim of the new facility — in north Dallas at 13739 N. Central Expressway — is to allow more customers quicker access to general merchandise and fresh groceries.
“It is...
https://s29755.pcdn.co/news/walmart-retools-dallas-store-into-fulfillment-center
Ox, an order fulfillment platform that leverages augmented reality (AR) to speed order picking, has landed a $3.5 million seed round of funding, led by MaC Venture Capital and Cortado Ventures. Additional participation came from Revolution’s Rise of the Rest Seed Fund (which is an investor in FreightWaves), Vuzix, Florida Funders, KCRise Fund and Willow Growth Partners.
“I realized that in order to keep up with the massive and ever-growing retail market, traditional supply chains needed help...
https://s29755.pcdn.co/news/ox-set-to-grow-after-landing-3-5m-seed-round
Best Buy (NYSE: BBY) will trial smaller retail sales floors in a few markets as it looks to maximize space for e-commerce order fulfillment, Bloomberg reported Wednesday morning. Best Buy first announced the move during its November 2020 earnings call.
According to the latest report, store shopping space will shrink from 27,000 square feet to approximately 15,000 square feet in the locations, with the remainder used for preparing online orders for either in-store pickup or delivery.
The news...
In recent years, consumers have consistently put pressure on companies to amp up their online options. E-commerce sales have steadily grown year-over-year for the last couple of decades. E-commerce’s share of total retail sales has historically climbed about 1% each year. That changed in 2020.
Americans’ previously slow-growing fervor for online shopping was shifted into high gear when the coronavirus pandemic started making its way across the nation in March 2020. According to U.S. Census...
https://mfame.guru/shipment-packaging-evolves-as-online-shopping-is-strong/
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