returns logistics

Check Call: To everything, there is a returns season

(GIF: GIPHY)

It’s the holiday season, which means that e-commerce is on overdrive. Final-mile services have been stretched thin as people look to get packages in time for the holidays. The influx of retail spending does raise the question of what happens after the holidays. All the e-commerce shippers have to navigate the world of online shopping and returns. 

Return/reverse logistics is a challenge for a lot of shippers. Consumers don’t want to pay for returns, and they want returns to be easy...

https://www.freightwaves.com/news/check-call-to-everything-there-is-a-returns-season

DoorDash launches Package Pickup for returns

In 2021, U.S. consumers spent $4.58 trillion — yes, trillion — on retail. But at the same time, retailers took back more than $761 billion worth of merchandise, or an average of 16.6% of all American sales.

The return rate tends to tick even higher following the winter holiday season. Customers returned about $158 billion worth of goods purchased between Nov. 1 and Dec. 24, 2021 — an average of nearly 18% of all sales during that period.

It’s that time of year again. And in anticipation of the...

https://www.freightwaves.com/news/doordash-launches-package-pickup-for-returns

5 innovative companies transforming the reverse logistics space

package return

NEW YORK — When it comes to retail returns, three out of five consumers are willing to bend the rules to their favor, according to a recent study from post-purchase platform Narvar. The reason? Returns are a hassle.

“Giving the choice and convenience to consumers on returns is equally important to what we see on the outbound side,” Amit Sharma, Narvar’s founder and CEO, argued to Modern Shipper.

According to Narvar’s research, one-quarter of customers purposely abuse retailers’ return policies,...

https://www.freightwaves.com/news/5-innovative-companies-transforming-the-reverse-logistics-space

DoorDash looks to add parcel returns option

DoorDash is exploring the possibility of adding an option for package returns on the platform

The line between gig economy apps like Uber and carriers like UPS or FedEx is blurring. As food delivery and rideshare companies like Uber and Lyft continue to expand their delivery offerings with options like same-day local delivery and express grocery delivery, their capabilities increasingly overlap with those of a nationwide delivery provider like the Postal Service.

Next up for food delivery apps: returns. DoorDash (NYSE: DASH) is testing a new feature that would allow users to return...

https://www.freightwaves.com/news/doordash-looks-to-add-parcel-returns-option

Returns are causing a holiday hangover for retailers

Breaking down holiday returns data reveals a potential headache for retailers

On Monday, millions of Americans celebrated Valentine’s Day, but retailers were still celebrating Christmas. 

While the winter holiday season ended over a month ago for consumers, retailers are still in the thick of it, contending with a mountain of product returns the likes of which they’ve never seen. According to a ​​report from the National Retail Federation, U.S. consumers will return about $158 billion worth of goods purchased between Nov. 1 and Dec. 24. That’s more than a 56% increase...

https://www.freightwaves.com/news/returns-are-causing-a-holiday-hangover-for-retailers

Return to sender: Holiday product returns will stress supply chains

Breaking down the costly process of returning a product

Much ado has been made about holiday sales, and for good reason –– this holiday season figures to be unlike any other as supply chain disruptions continue to complicate the path from retailer to consumer. But not enough emphasis is being placed on the other direction: returns.

The reverse journey from the consumer back to the retailer is arguably an even more arduous one, and it’s compounded by the fact that those returned products occupy the same supply chains as unsold products. With supply...

https://www.freightwaves.com/news/return-to-sender-holiday-product-returns-will-stress-supply-chains

Inmar Intelligence, Convey join forces for e-commerce returns management solution

With e-commerce having grown more than 32% year-over-year in 2020, retailers are facing growing problems with on-time delivery and the return process. An estimated 30% of all products ordered online are returned, and 92% of consumers in a YouGov survey said they would buy again from an online retailer if the returns process was easy.

The returns experience is an extension of the delivery experience, and both impact the overall consumer experience. More brands are looking for end-to-end solutions...

https://s29755.pcdn.co/news/inmar-intelligence-convey-join-forces-for-e-commerce-returns-management-solution

+ More