reverse logistics

PayPal offers Happy Returns post-purchase services to merchants

PayPal offer Happy Returns to all merchants

Since its purchase of returns firm Happy Returns in May 2021, PayPal has announced a few partnerships with retailers to expand its base. But on Monday, the company announced the first integration of Happy Returns technology into the PayPal ecosystem.

PayPal (NASDAQ: PYPL) merchants can now access Happy Return’s return and exchange portal software at no charge. In addition, the company said Ulta Beauty has now joined the Happy Returns Return Bar network, bringing to over 5,000 the number...

https://www.freightwaves.com/news/paypal-offers-happy-returns-post-purchase-services-to-merchants

Tern throws hat in reverse logistics ring

Tern, a Bay Area-based company founded last year, entered the reverse logistics space with the launch of its home pickup service

Last-mile delivery is a two-way street. Often, what people refer to as the final mile of the supply chain is also the first mile of the reverse supply chain, the part of a company’s logistics network that handles things like product returns.

As more and more customers are sending e-commerce orders back to retailers, the returns space has heated up, with companies like Optoro, Happy Returns and myriad others carving out niches. But there’s a new face in town.

Tern, a technology company based in...

https://www.freightwaves.com/news/tern-throws-hat-in-reverse-logistics-ring

Next-day delivery unicorn Veho acquires e-commerce return firm QuikReturn

Fresh off two consecutive rounds of fundraising that landed it $300 million in just three months’ time at a $1.6 billion valuation, last-mile delivery firm Veho is now focused on scaling its business. The company on Wednesday took a step in that direction, announcing the acquisition of QuikReturn, a post-purchase reverse logistics firm.

Terms were not disclosed.

“We have been incredibly impressed with the technology and carbon-neutral pickup platform the QuikReturn team has developed — both of...

https://www.freightwaves.com/news/next-day-delivery-unicorn-veho-acquires-e-commerce-return-firm-quikreturn

DoorDash looks to add parcel returns option

DoorDash is exploring the possibility of adding an option for package returns on the platform

The line between gig economy apps like Uber and carriers like UPS or FedEx is blurring. As food delivery and rideshare companies like Uber and Lyft continue to expand their delivery offerings with options like same-day local delivery and express grocery delivery, their capabilities increasingly overlap with those of a nationwide delivery provider like the Postal Service.

Next up for food delivery apps: returns. DoorDash (NYSE: DASH) is testing a new feature that would allow users to return...

https://www.freightwaves.com/news/doordash-looks-to-add-parcel-returns-option

Returns are causing a holiday hangover for retailers

Breaking down holiday returns data reveals a potential headache for retailers

On Monday, millions of Americans celebrated Valentine’s Day, but retailers were still celebrating Christmas. 

While the winter holiday season ended over a month ago for consumers, retailers are still in the thick of it, contending with a mountain of product returns the likes of which they’ve never seen. According to a ​​report from the National Retail Federation, U.S. consumers will return about $158 billion worth of goods purchased between Nov. 1 and Dec. 24. That’s more than a 56% increase...

https://www.freightwaves.com/news/returns-are-causing-a-holiday-hangover-for-retailers

Circular logistics saving brands from supply chain woes

The circular logistics model is helping companies large and small contend with supply chain disruptions and product shortages

Just over a month into the new year, supply chain disruptions continue to cause headaches for retailers, creating shortages of everything from trucking parts to semiconductors. But what if brands were able to double, triple or even quadruple the lifetime of their inventories?

Companies large and small are embracing a circular logistics model that allows them to do exactly that. The model enables companies to keep inventories stocked even when supply lines are clogged, all the while making their...

https://www.freightwaves.com/news/circular-logistics-saving-brands-from-supply-chain-woes

More shippers address financial and carbon costs of post-holiday returns

Startup easing ecommerce returns logistics raises investment from Maersk Growth (Photo: Shutterstock)

While families across the globe may be done grieving the late arrival of that coveted holiday gift, the same labor shortages and omicron disruptions, including inflation, may impact the next iteration of holiday shopping: returns.

According to commercial real estate firm CBRE’s latest report, approximately 30% of online sales will be returned, as opposed to the 10% return rate of brick-and-mortar sales. While it might be a simple and free process for the consumer, it’s not so much for the...

https://www.freightwaves.com/news/more-shippers-address-financial-and-carbon-costs-of-post-holiday-returns

Berkshire Grey flips the switch on returns and reverse logistics

UPS said this week that it expects to handle 60 million returned packages through Jan. 22, a 10% increase over last year, with 25% of Americans expected to make at least one return.

That delivery strain reverberates throughout the entire supply chain, and inefficient and manual processes can cut into brands’ revenue as returned items sit in warehouses, unable to be resold.

Warehouse automation company Berkshire Grey is hoping to ease some of that pain with its new Reverse Logistics software...

https://www.freightwaves.com/news/berkshire-grey-flips-the-switch-on-returns-and-reverse-logistics

Return to sender: Holiday product returns will stress supply chains

Breaking down the costly process of returning a product

Much ado has been made about holiday sales, and for good reason –– this holiday season figures to be unlike any other as supply chain disruptions continue to complicate the path from retailer to consumer. But not enough emphasis is being placed on the other direction: returns.

The reverse journey from the consumer back to the retailer is arguably an even more arduous one, and it’s compounded by the fact that those returned products occupy the same supply chains as unsold products. With supply...

https://www.freightwaves.com/news/return-to-sender-holiday-product-returns-will-stress-supply-chains

How ReturnBear sees the future of online returns

In 2018, retail consultant Steve Dennis predicted that e-commerce returns would become a drag on retailers’ earnings.

“As e-commerce captures a growing share of all retail sales, omnichannel brands that have high return rates and high return handling costs find themselves in the unenviable position of seeing their marginal economics deteriorate — what I refer to as the ‘omnichannel migration dilemma’ — as their online business grows,” he wrote at the time for Forbes.

What Dennis saw and others...

https://www.freightwaves.com/news/how-returnbear-sees-the-future-of-online-returns

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