reverse logistics

FloorFound builds out reverse logistics recommerce network

FloorFound has launched what it said is the largest recommerce network in North America for oversized items. The network, which includes facilities, fulfillment and transportation, provides retailers of oversized items a “plug-and-play infrastructure” with little to no upfront investment, the company said.

FloorFound said the network enables retailers to turn oversize returns into new revenue while eliminating inventory risks or sales cannibalization.

“Reverse logistics for oversized items has...

https://www.freightwaves.com/news/floorfound-builds-out-reverse-logistics-recommerce-network

Returns made easy: Narvar teams with Fillogic for new retail option

back to stock returns sign on cart

Narvar is tapping into the Fillogic network to provide another option for retailers to handle e-commerce returns.

Through the partnership, Fillogic will pick up merchandise returned to Narvar drop-off locations for sortation and aggregation. According to the companies, this will speed the process of getting those items back into retailers’ inventory by as much as 70%.

“Narvar and Fillogic share a common goal — helping retailers and brands streamline the returns process and build stronger lifelong...

https://www.freightwaves.com/news/narvar-fillogic-create-ecommerce-returns-platform

Inflation is not changing e-commerce return policies

Woman returning item to sales clerk

As rising fuel prices and continued supply chain disruptions have pressured retailers and e-commerce brands, many are looking for ways to offset costs. With returns from online sales jumping to 20.8% in 2021, according to data from the National Retail Federation, more retailers are looking to reverse logistics for that solution.

NRF’s recent report, Consumer Returns in the Retail Industry 2021, said that $761 billion in merchandise was returned in 2021 overall. For every $1 billion in sales,...

https://www.freightwaves.com/news/inflation-is-not-changing-e-commerce-return-policies

5 innovative companies transforming the reverse logistics space

package return

NEW YORK — When it comes to retail returns, three out of five consumers are willing to bend the rules to their favor, according to a recent study from post-purchase platform Narvar. The reason? Returns are a hassle.

“Giving the choice and convenience to consumers on returns is equally important to what we see on the outbound side,” Amit Sharma, Narvar’s founder and CEO, argued to Modern Shipper.

According to Narvar’s research, one-quarter of customers purposely abuse retailers’ return policies,...

https://www.freightwaves.com/news/5-innovative-companies-transforming-the-reverse-logistics-space

Closing the loop: Loop offers e-commerce returns at Happy Returns locations

Woman scans QR code at sales counter

With more than 1,200 brands within its portfolio, and many of those on the Shopify platform, post-purchase firm Loop Returns has been turning returns into exchanges since its 2017 founding. On Wednesday, the company announced it was making the process of returns even easier, partnering with Happy Returns by PayPal to streamline the e-commerce returns process.

Loop customers can now bring their returns to any of more than 5,000 Happy Returns locations, allowing the Happy Returns team to...

https://www.freightwaves.com/news/closing-the-loop-loop-offers-e-commerce-returns-at-happy-returns-locations

E-commerce returns: Give the customers what they want

With 60% of consumers willing to break up with a brand over a bad customer experience, the ability of brands to manage the e-commerce customer’s journey has never been more important.

Shippo, an e-commerce technology company that brings together technology, fulfillment and carrier partners, surveyed 1,000 e-commerce customers to find out what is most important to them when it comes to returns. Retail returns from U.S. online sales jumped to 20.8% in 2021, according to data from the National...

https://www.freightwaves.com/news/e-commerce-returns-give-the-customers-what-they-want

PayPal offers Happy Returns post-purchase services to merchants

PayPal offer Happy Returns to all merchants

Since its purchase of returns firm Happy Returns in May 2021, PayPal has announced a few partnerships with retailers to expand its base. But on Monday, the company announced the first integration of Happy Returns technology into the PayPal ecosystem.

PayPal (NASDAQ: PYPL) merchants can now access Happy Return’s return and exchange portal software at no charge. In addition, the company said Ulta Beauty has now joined the Happy Returns Return Bar network, bringing to over 5,000 the number...

https://www.freightwaves.com/news/paypal-offers-happy-returns-post-purchase-services-to-merchants

Tern throws hat in reverse logistics ring

Tern, a Bay Area-based company founded last year, entered the reverse logistics space with the launch of its home pickup service

Last-mile delivery is a two-way street. Often, what people refer to as the final mile of the supply chain is also the first mile of the reverse supply chain, the part of a company’s logistics network that handles things like product returns.

As more and more customers are sending e-commerce orders back to retailers, the returns space has heated up, with companies like Optoro, Happy Returns and myriad others carving out niches. But there’s a new face in town.

Tern, a technology company based in...

https://www.freightwaves.com/news/tern-throws-hat-in-reverse-logistics-ring

Next-day delivery unicorn Veho acquires e-commerce return firm QuikReturn

Fresh off two consecutive rounds of fundraising that landed it $300 million in just three months’ time at a $1.6 billion valuation, last-mile delivery firm Veho is now focused on scaling its business. The company on Wednesday took a step in that direction, announcing the acquisition of QuikReturn, a post-purchase reverse logistics firm.

Terms were not disclosed.

“We have been incredibly impressed with the technology and carbon-neutral pickup platform the QuikReturn team has developed — both of...

https://www.freightwaves.com/news/next-day-delivery-unicorn-veho-acquires-e-commerce-return-firm-quikreturn

DoorDash looks to add parcel returns option

DoorDash is exploring the possibility of adding an option for package returns on the platform

The line between gig economy apps like Uber and carriers like UPS or FedEx is blurring. As food delivery and rideshare companies like Uber and Lyft continue to expand their delivery offerings with options like same-day local delivery and express grocery delivery, their capabilities increasingly overlap with those of a nationwide delivery provider like the Postal Service.

Next up for food delivery apps: returns. DoorDash (NYSE: DASH) is testing a new feature that would allow users to return...

https://www.freightwaves.com/news/doordash-looks-to-add-parcel-returns-option

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