Two years ago, Bed Bath & Beyond was behind the times. Prior to the pandemic, the company focused almost exclusively on in-store sales.
“The pandemic taught all of us hard lessons,” COO John Hartmann said during his opening keynote address on Wednesday at the Home Delivery World 2021 conference in Philadelphia. “For Bed Bath & Beyond, that was [we were] behind the curve.”
Executive leadership at the company has turned over, including Hartmann himself, and a new focus on technology, innovation and...
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