How ReturnBear sees the future of online returns

In 2018, retail consultant Steve Dennis predicted that e-commerce returns would become a drag on retailers’ earnings.

“As e-commerce captures a growing share of all retail sales, omnichannel brands that have high return rates and high return handling costs find themselves in the unenviable position of seeing their marginal economics deteriorate — what I refer to as the ‘omnichannel migration dilemma’ — as their online business grows,” he wrote at the time for Forbes.

What Dennis saw and others...

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