The unpredictable nature of logistics today leads too often to blind trust in technology. It’s understandable, given that transportation management systems on the market purport to offer one-size-fits-all solutions.
However, the needs of each carrier and shipper vary drastically, so it’s illogical to expect that a TMS or mobile app would be able to resolve every transportation management-related process or issue. But the plug-and-play concepts of much of today’s freight technology leads many to...