There is a saying that more can be learned from failure than success. But in the world of last-mile delivery, failure can often be a final outcome.
According to a Descartes survey released earlier this year, 75% of consumers had experienced delivery problems in the previous three months and 23% said they would not order from the retailer again as a result. Another 21% said they had lost trust in the retailer and 16% reported they had told friends and family to avoid the retailer.
A delivery...
https://www.freightwaves.com/news/solving-for-last-mile-delivery-failures