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online returns
DoorDash launches Package Pickup for returns
In 2021, U.S. consumers spent $4.58 trillion — yes, trillion — on retail. But at the same time, retailers took back more than $761 billion worth of merchandise, or an average of 16.6% of all American sales.
The return rate tends to tick even higher following the winter holiday season. Customers returned about $158 billion worth of goods purchased between Nov. 1 and Dec. 24, 2021 — an average of nearly 18% of all sales during that period.
It’s that time of year again. And in anticipation of the...
https://www.freightwaves.com/news/doordash-launches-package-pickup-for-returns
Viewpoint: The important role return policies play in customer retention
This commentary was written by Spencer Kieboom, founder and CEO of Pollen Returns. The views expressed here are solely those of the author and do not necessarily represent the views of Modern Shipper or its affiliates.
Returns are a spotlight staple during the holiday season. There is even a designated national day for returns called “National Returns Day” on Jan. 2. An item doesn’t fit, someone already owns one or would rather have something else, and the list goes on with many reasons for...
Consumers push back on retailers’ online return fees
Aaron Schwartz, president of Loop Returns, has said that between 60% and 70% of online shoppers will review a return policy before shopping with that brand for the first time. Technology company CleverTap said that 76% of first-time shoppers said they are likely to shop with a retailer again if the return experience was “easy” or “very easy.”
The National Retail Federation conducted a survey before the 2021 holiday season. The Consumer Returns in the Retail Industry 2021 survey found that $761...
https://www.freightwaves.com/news/consumers-push-back-on-retailers-online-return-fees
Daily Infographic: E-commerce returns: Give the customers what they want
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PayPal offers Happy Returns post-purchase services to merchants
Since its purchase of returns firm Happy Returns in May 2021, PayPal has announced a few partnerships with retailers to expand its base. But on Monday, the company announced the first integration of Happy Returns technology into the PayPal ecosystem.
PayPal (NASDAQ: PYPL) merchants can now access Happy Return’s return and exchange portal software at no charge. In addition, the company said Ulta Beauty has now joined the Happy Returns Return Bar network, bringing to over 5,000 the number...
https://www.freightwaves.com/news/paypal-offers-happy-returns-post-purchase-services-to-merchants
Free stuff: Returnless refunds can define the customer journey
This holiday season is expected to be even better than the blockbuster 2020 season, with new research from Deloitte predicting holiday retail sales will increase between 7% and 9% over 2020. E-commerce is expected to grow between 11% and 15% this year, reaching at least $210 billion and as much as $218 billion. Total retail sales are forecast to be $1.28 trillion to $1.3 trillion.
“We anticipate strong consumer spending for the upcoming holiday season. As vaccination rates rise and consumers are...
https://www.freightwaves.com/news/free-stuff-returnless-refunds-can-define-the-customer-journey
Pain killer: Happy Returns, Staples join forces to ease online returns
Estimates for e-commerce return rates range from a low of about 8% to as much as 35%, depending on the source. Most experts have centered on estimates of 25% to 30% of all items purchased online being returned.
Some brands make it easier than others to process returns, but for customers, even those often rely on packing the item up, printing out a shipping label, and perhaps most worrisome, waiting sometimes days or even weeks for the brand to refund the purchase price.
Happy Returns has been...
Reverse logistics firms Narvar, Cycleon team to offer returns solution
As e-commerce has grown, so too has the problem of returns for brands. A National Retail Federation and Appriss Retail survey of 62 retailers published on Jan. 11 found that $101 billion worth of goods was returned during the 2020 holiday period, and for the year, over $428 billion in merchandise was returned in 2020, representing 10.6% of total U.S. retail sales.
FedEx’s (NYSE: FDX) Ryan Kelly, vice president of global e-commerce marketing, told FreightWaves in January that 52% of people...
https://s29755.pcdn.co/news/reverse-logistics-firms-narvar-cycleon-team-to-offer-returns-solution