While families across the globe may be done grieving the late arrival of that coveted holiday gift, the same labor shortages and omicron disruptions, including inflation, may impact the next iteration of holiday shopping: returns.
According to commercial real estate firm CBRE’s latest report, approximately 30% of online sales will be returned, as opposed to the 10% return rate of brick-and-mortar sales. While it might be a simple and free process for the consumer, it’s not so much for the...